Next Man Up
“Where a key employee moved on, the departing employee was replaced by someone who ended up performing the role better….”
A Champion Team Will Always Beat A Team Of Champions
“Identifying and confronting the onboard terrorist, and then expanding their employment horizons by showing them the front door, is often very cleansing and therapeutic for those who stay behind…”
The Confusion That Exists Around The Role Of The Associate Dentist In A Dental Practice
“An arrangement of engagement that still quacks like a duck, walks like a duck, and looks like a duck…”
Is The Pace Of Your Service Respectful of Your Customers’ Expectations?
“So if we can help the patient feel as if they are the most important person in the world when they are at our dental office…”
Is A Lack Of Respect For Employers And For Team Mates The “New Norm” In Employment Relationships?
“Whatever happened to just rolling your sleeves up and getting on with things?”
If You Want To Reduce Cancellations Then You Need To Get Out Your Chainsaw….
“When we don’t have the ability to create the best scene in our practice for a handover, we create a rod for our back that causes everything else to be catch-up.”
When You Do The Little Things Well, The Bigger Things Always Seem To Fall Into Place…
“To be successful in business, all you need to do is offer your customers a product or service that is consistently better than what they will get if they choose to do business with your competitors.”
Can You Please Get Your Portions Correct?
“Sometimes we all get caught up in the whizz-bang, and we forget about the human side of what we are trying to achieve…”
The Choices We Make Today Could Well Be Creating A Rod For Our Own Backs…
“Ignoring the behaviours of some dental practice team members that white-ant the culture and the philosophies we know are achievable, is not good business practice.”
Five Things You Need To Always Consider Every Time The Dental Office Phone Rings….
“Whenever the phone rings at your dental practice, the person answering the phone needs to be 100% attentive with regards to what the caller is saying and asking.”
During Times Of Hardship, The Contrarian Is Often The Most Successful…
“All of these so called advisors who believed they knew the market well, really didn’t know the POTENTIAL of the dental marketplace at all.”
Are You Respecting And Acknowledging Your Patients And Their Valuable Time?
“When patients feel ignored, or undervalued, either due to apathy or perceived apathy, by dental practices and dental office staff, their first choice of solution is to find another dental practice.”
Do You Fear Change?
“Theoretically, all humans desire change. But deep down, humans are fearful of change.”
Here’s How To Fix Your Cancellations Once And For All.
“Displaying a cancellation policy, on your website or as signage in your practice is not a deterrent… in fact it’s an open admission to the public that your practice has lost control of its appointment book.”
Preparation Is The Key
“Know what it is that you now need to do to achieve true greatness.”